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PURC Press Release - 21st October, 2022

COMPENSATION TO CUSTOMERS AFFECTED BY VENDING FAILURE IN ECG PREPAYMENT SYSTEM

Reference is made to the Regulatory Order number PURCECG012022 dated October 04, 2022 “In Respect of Failure in ECG Prepayment System at Volta, Greater Accra, Central, Western, Ashanti, Eastern and Other Locations”.

After extensive engagement with Management of the Electricity Company of Ghana (ECG) the following measures have been implemented to enable compensation to affected customers:

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Convenience in your hands

ECG Customers with Smart Prepaid Meters or Postpaid Meters can now purchase credit or Pay Bills at their convenience, using their phone.The hustle of having to join a queue and the difficulty of purchasing credit at odd hours has come to an end.No more hustle!This app will not only help you purchase credit or top up, or Pay bills,but also help track your purchases or payments and consumption.Download ECG Power!

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Convenience in your hands