The Electricity Company of Ghana Limited wishes to inform the general public and our cherished customers that the Company will embark on Operation Zero, effective
Tuesday, 11th July to Monday, 11th September, 2023.

The Operation Zero will deploy ECG staff to the premises of customers to demand payment of outstanding bills. Staff will also take the opportunity to visit all households to capture consumers who are not in our database and bill them instantly via the ECG digital customer platform.

During this special exercise, ECG will grant a moratorium to all who are consuming electricity without paying for it, to allow them to visit their respective ECG offices for immediate regularization of their supply. ECG pleads with customers who have not yet received their bills to pay on account to be credited accordingly.

The Operation Zero will be assisted by security agencies who will apprehend and prosecute customers who attempt to interfere with the exercise.

In view of this exercise, the regional and district offices will operate with a lean staff pool who will provide essential services to customers to enable total participation by top Management and staff.

ECG wishes to state that the Public Utilities Regulatory Commission’s LI (2413) gives us full access to all our installations, therefore customers and the general public are being advised to cooperate with ECG to carry out our mandate.

Help ECG to serve you better.